Pre-Purchase

Have questions before you buy? Medwing has friendly Customer Service Representatives ready to take your call. We will assist you for as long as it takes to get your questions answered.

You can contact our Customer Support Team online using the form provided below, or call us toll-free at 866-941-3322 Monday through Friday, 8:30am to 6:00pm CST.

Product Questions

Our knowledgeable and friendly staff is ready to help! Contact one of our on-site product experts Monday - Friday between 8:30AM and 6:00pm (CST) at 1-866-941-3322.

OR, contact us online by completing the form below.

Paying for your Purchase

We accept VISA, MasterCard, American Express and Discover, as well as check/debit cards that display the Visa or MasterCard logo.

If you prefer to pay by check or money order, our Customer Service staff will be happy to take your order by phone. Receipt and confirmation of funds are required before processing.

Credit Card Issues

If you are having issues getting your credit card to go through, try these helpful tips:

Remove dashes or spaces from your account number.
Double check the card type (we accept VISA, MasterCard, American Express and Discover), account number, security code and expiration date you entered.
Make sure you are entering the correct billing address associated with the card you are using.
If your card is new or recently reissued, make sure it has been activated.
If everything seems to be correct, call the card issuer's customer service number. Your credit card company may need to speak with you before they authorize your purchase.

Contact Us Online

If you are still having trouble using our store, please let us know.
We respond to requests in the order they are received, and will contact you within 24 hours.

*Be sure to include your order number if you are having trouble with a specific purchase.